This Privacy Policy explains how Jamila Skin Pty Ltd (“Jamila Skin”, “we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit www.jamilaskin.com (the “Site”) or interact with us.

We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using the Site, creating an account, or purchasing from us, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

We collect the following types of personal information:

1.1 Information You Provide Directly

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment details (processed securely by third-party payment processors — we do not store full card details)
• Account login information
• Customer service enquiries
• Reviews, photos, or messages you submit

1.2 Information Collected Automatically

When you use the Site, we may automatically collect:

• IP address
• Device information
• Browser type and version
• Pages viewed
• Time spent on the Site
• Referring website
• Location data (approximate)

We use cookies and similar technologies to enhance functionality and improve your shopping experience.

You can disable cookies in your browser settings, but some features may not work as intended.

1.3 Information From Third Parties

We may receive information from:

• Payment processors (e.g., PayPal, Afterpay)
• Analytics services (e.g., Google Analytics)
• Advertising partners
• Social media platforms (e.g., if you tag us or interact with our content)

2. How We Use Your Personal Information

We use your information to:

2.1 Fulfil Orders

• Process payments
• Provide order updates
• Deliver products
• Manage returns and customer support

2.2 Improve Our Services

• Enhance website performance
• Analyse trends and customer behaviour
• Personalise your experience

2.3 Marketing & Communications

With your consent (or where permitted by law):

• Email newsletters
• Product updates
• Promotions and offers
• Abandoned cart reminders
• Ads served through platforms like Facebook, Instagram, Google

You can unsubscribe from marketing at any time.

2.4 Legal & Business Purposes

• Fraud detection and prevention
• Compliance with legal obligations
• Business reporting and record-keeping
• Enforcement of our Terms of Service

3. Sharing Your Personal Information

We do not sell your personal information.

We may share your information with trusted third parties for legitimate business purposes:

3.1 Service Providers

• Payment processors
• Shipping carriers
• IT and security providers
• Web hosting services
• Email and SMS platforms
• Marketing and advertising partners
• Analytics providers

These providers only access data necessary to perform their services.

3.2 Legal Requirements

We may disclose information where required by law, court order, or government request.

3.3 Business Transfers

If Jamila Skin undergoes a merger, acquisition, or sale, your personal information may be transferred to the new entity (subject to the same privacy protections).

4. International Data Transfers

Some third-party service providers may store or process your data overseas (e.g., USA, EU, UK, Asia).

By using the Site, you consent to your information being transferred outside Australia where required for service delivery.

We ensure that any overseas recipients comply with applicable privacy protections.

5. How We Protect Your Information

We use technical and organisational safeguards to protect your data, including:

• SSL encryption
• Secure payment gateways
• Firewalls and malware protection
• Access controls
• Data minimisation
• Regular system audits

No system is 100% secure, but we strive to protect your information to the highest reasonable standard.

6. Your Rights & Choices

Under the Australian Privacy Act, you have the right to:

6.1 Access Your Information

You may request a copy of the personal information we hold about you.

6.2 Correct Your Information

If your details are inaccurate or incomplete, you may request a correction.

6.3 Opt Out of Marketing

You may unsubscribe from marketing emails at any time via:

• The "unsubscribe" link, or
• Emailing us directly.

6.4 Delete Your Account

You may request account deletion or anonymisation, subject to legal record keeping requirements.

6.5 Disable Cookies

You can control cookies through your browser settings.

To request access, correction, or deletion: 📧 Hello@jamilaskin.com

7. Data Retention

We retain your personal information only as long as necessary to:

• Fulfil orders
• Provide services
• Comply with legal obligations
• Resolve disputes
• Maintain business records

Payment information is never stored on our servers.

8. Children’s Privacy

Our Site is not intended for individuals under 18.
We do not knowingly collect personal information from minors.

If we become aware that information was collected from someone under 18, we will delete it promptly.

9. Links to Third-Party Websites

Our Site may include links to external websites or services.
We are not responsible for their privacy practices.
We encourage you to review their policies before providing personal information.

10. Updates to This Privacy Policy

We may update this Policy periodically to reflect changes in:

• Laws
• Technology
• Our business
• Service providers

The updated version will be posted on this page, with the “Last updated” date refreshed.

Your continued use of the Site constitutes acceptance of changes.

11. Contact Us

If you have questions, concerns, or requests relating to privacy, contact us:

📧 Hello@jamilaskin.com

We aim to respond within 2 business days.